Private Cloud – Interview with Neville Louzado from Hyve Managed Hosting


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What is a key aspect of Hyve’s Private Cloud? Hyve’s extra mile support is a huge positive for any customer looking to run a private cloud solution. We can be pretty much involved as much or as little as you like. Hyve’s extra mile support is ultra responsive, you deal with a UK technical team who are super friendly over the ticketing system or telephone. Our technical support team work very closely with customers. When you phone through to Hyve, you’re not going through like a triage of questions just for the technical support team to understand who you are. They get to know you on a personal basis, they get to understand your business and who you are as a person, so you build a really good rapport with that technical team. We have a really fast response time SLA on all ticket responses as well so if you raise a critical ticket, a P1, that’s answered within 20 minutes, so it all depends on the severity of the issue that you’re dealing with. We also work really closely with customers to architect the right solution so that we get the right solution from the get-go, but then we’re always on hand to scale that solution or adjust any components off it to make sure that it’s always meeting your business needs or the website or applications needs. Well alongside the industry standard of 100% uptime on network and power, we also offer the five nine SLA on our cloud servers, we also do a rapid replacement SLA which is a 20 minute hardware replacement guarantee on any hardware component. When we work with customers on any project we like to bring in our solutions architects in at early stages, so that we fully understand the customer requirements exactly what they need from a hardware and technical level. This is all based on their application or their website performance, so we’ll make sure that we architect a solution that is readily there for their uptime availability, as well as performance, as well as providing a scalable future platform. This is all backed by our standard SLAs and also our 20-minute hardware rapid replacement SLA which is pretty much unheard of in the industry, and then you’ve got our technical expertise that are available 24/7. So ideally this is, you know, one of the best solutions that you could get in the industry right now. If you want to find out more just give us a call any time or feel free to drop sales and email.

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